Delivery & Returns
Standard delivery is by second class Royal Mail and generally takes 3-5 days for items. This timeline is following the sign off on your poetry order.
First Class or Express delivery is available upon request. Let us know if you need your items for a specific date and we will do our best to accommodate your delivery needs.
Worldwide delivery. At the moment we only offer delivery within the U.K and hope to expand this soon.
You will receive an email confirmation once your order is on its way so you can look forward to its arrival.
We do our best to ensure that your order reaches you within the stated delivery times, however please note there are rare occasions where factors outside our control can affect delivery.
Please make sure that the shipping address is correct so that your order is delivered on time.
If you suspect a lost delivery, please contact us and we will look into it for you. Please note if your order doesn’t fit through the letterbox and there is no one in to receive it, Royal Mail should leave you a calling card letting you know that a delivery has been attempted and how to rearrange delivery or collect your item.
What packaging do you use?
Our frames and wedding products are packaged to ensure minimal damage in transit. If on the rare occasion your order arrives damaged then please let us know and we will replace this free of charge.
Returns & Exchanges
We are unable to offer any refunds or exchanges on any product from our collection due to the personalisation of each order.